Post by Pink on Sept 9, 2017 21:52:42 GMT
Every so often the anti-cheating system will trigger false-positives and innocent players can get banned from the game. This means that players can only communicate with Playrix Customer Service, in order to clear themselves and be allowed back into the game. This can take some days althoug some have waited weeks to be reinstated.
If anyone ever finds themselves unable to get into the game for whatever reason, whether it be problems updating the game or being banned from the game, please post here so that we know that you're OK.
For months there has been an issue with players being able to manipulate the taskboard, by playing on two devices at the same time. Playrix seems to have finally fixed this, in the latest update, by ensuring that we can only play on one device at any one time.
As a precaution to some falsely triggering the anti-cheating system, some are suggesting that it may be advisable to only play on one device currently. This may be an overly cautious view, but one I think worth mentioning.
This has now happened to Cathy in her other co-op
and I hope, doesn't happen to anyone else in our co-op.
If anyone ever finds themselves unable to get into the game for whatever reason, whether it be problems updating the game or being banned from the game, please post here so that we know that you're OK.
For months there has been an issue with players being able to manipulate the taskboard, by playing on two devices at the same time. Playrix seems to have finally fixed this, in the latest update, by ensuring that we can only play on one device at any one time.
As a precaution to some falsely triggering the anti-cheating system, some are suggesting that it may be advisable to only play on one device currently. This may be an overly cautious view, but one I think worth mentioning.
This has now happened to Cathy in her other co-op
and I hope, doesn't happen to anyone else in our co-op. 
